Seminars on telecom:
Telecommunications, data communications, TCP/IP, IP networking, wireless, VoIP and IP call center technology training seminars and courses

Following is a brief description of our training seminars, DVD courses and reference books
on telecom, wireless and VoIP for non-engineering professionals.
For more information on telecommunications training, data communications, TCP/IP, IP networking, wireless, VoIP and IP call center technology training seminars and courses, MPLS courses, IPv6 course, reference books, free online tutorials and more, please visit our teracomtraining.com
Course 101  Telecom, Datacom and Networking for Non-Engineers
Course 110  IP, VoIP and MPLS for the Non-Engineering Professional
Course 115  IP/MPLS Networks and Services for Non-Engineers
Course 116  Understanding IPv6
Course 120  Understanding Wireless
Course 130   Understanding Voice over IP (VoIP)
Course 150   IP Call Center Technology
Online Telecom Course
Telecommunications Training and VoIP Training Video Courses
Telecommunications Reference Books
Course 101  Telecom, Datacom and Networking for Non-Engineers
Telecom, Datacom and Networking for Non-Engineers is a three-day modular course, covering telecom and wireless on Day 1, datacom and LANs on Day 2 and IP, Networking and the Internet on Day 3.
Thousands of people from organizations ranging from Cisco, Intel, Qualcomm, Microsoft, the CIA, IRS, FAA and US Army to Oneida Tableware and the SF Giants who needed to be more effective in understanding and dealing with telecom and networking technology have benefited from this course.
The content, its order, our analogies and explanations have been refined over the course of eleven years.
We start at the beginning of the story, progress through it in a logical order, and finish at the end.
We bust the buzzwords, explain the jargon, and the ideas and concepts behind the jargon.
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
This core training - and our superb instructors - consistently receive rave reviews on evaluations.
Many attendees tell us that this is training they wish they'd had years ago!
You'll gain key concept-level knowledge that you can't get on the job, from magazines or vendors.
Course 101 Module 1  Fundamentals of Telecommunications
The first module covers the Public Switched Telephone Network, the telecom business, carriers, digital voice transmission, T1, SONET optical networking and backbones, wireless, equipment and call centers… the groundwork for understanding everything.
Module Objectives
Understand telecom fundamentals:
Telephony and the telephone network
The telecom business
Digital transmission systems and services
Fundamentals of wireless.
Fill in the gaps in your knowledge.
Form a solid base on which to build.
What You Will Learn
The structure and operation of the telephone network.
What analog means. The voiceband. Loops and trunks.
Plain Ordinary Telephone Service.
What CO switches, PBXs, IVRs, ACDs and modems do.
All about LECs, CLECs, IXCs and interconnections.
What digital means. What a DS0 is.
The difference between a DS1 and a T1.
DS3, T3, SONET, and ISDN. Time-Division Multiplexing.
What fiber is and how backbones are built with fiber.
Wireless and cellular concepts, terminology, standards.
Course 101 Module 2: Understanding Data Communications
The second module covers datacom basics including ASCII, packets and frames; all about modems including DSL and cable modems (and which is faster!), digital cellular Internet access, digital data circuits, and finishes with LANs: building blocks for the Networking module.
Module Objectives
Understand datacom fundamentals
The components of a circuit
How data is organized for transmission
How data is actually moved from A to B.
Get the big-picture view.
See how carrier circuits are actually provided.
Understand and compare different services.
What You Will Learn
DTEs, DCEs, media, and how they form a circuit.
Common configurations: serial, multidrop, multipoint, LANs and WANs.
An overview of binary and hex.
Older ideas: asynchronous, ASCII, start/stop/parity bits.
Newer ideas: frames and packets. IP packets.
All about modems, modulation, concepts and standards.
DSL vs. Cable: which is faster? Cable TV systems.
Network equipment: switches vs. muxes vs. routers.
All about LANs: Ethernet, Gig-E, cable categories, hubs, switches.
Course 101 Module 3: Understanding IP and Networking
The third module brings it all together with a structured discussion of networking: protocol stacks, private networks, routers, IP addresses, bandwidth-on-demand services, the Internet, and finishes with templates for mainstream solutions you can put to immediate use.
Module Objectives
Understand networking fundamentals as well as current practical technologies, services and solutions.
Understand protocol stacks and OSI, IP addresses, routers, carrier services and Internet structure and operation.
What You Will Learn
Truly understand the OSI layers and protocol stacks.
IP address classes, DHCP, private addresses, routers.
How to connect all your computers to one internet access.
Private networks using dedicated T1s - and dealing with carriers.
Bandwidth-on-demand concepts: SVCs and PVCs.
Services: X.25, Frame Relay, ATM, IP VPN services.
An overview of Voice over IP (VoIP).
The history, structure and operation of the Internet.
Internet issues like ISPs, MIME, domain names.
Practical mainstream solutions for networks.
Course 120  Understanding Wireless
Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies… and anyone wanting to improve their career- and productivity-enhancing knowledge base.
We'll review basic radio principles and frequency bands, then cover Wireless LANs in detail:
five chapters on Wi-LAN concepts, standards, equipment, deployment, configuration, performance and security.
We'll survey other wireless technologies, including LMDS, Bluetooth and satellite internet access,
then you will learn about mobile communications and cellular in detail: mobility concepts, handoffs, registration, first generation analog, second generation digital, and really understand what CDMA is, how it works, why it's called spread spectrum, and how it compares to TDMA/GSM and GPRS.
We'll finish off with the third generation of cellular, 3G, competing technologies cdma2000 1X and UMTS, data over 3G and applications: i-mode, SMS, wireless email, WAP, XML and the Wireless Web.
… and explain all of this in plain English.  We'll start at the beginning of the story, progress through key concepts in a logical order, and finish at the end. Our goal is to bust the buzzwords, cut through the jargon and doubletalk to put in place a clear, structured understanding of today's wireless communications.
Course Objectives
Review fundamental radio concepts.
Understand wireless LANs in detail: concepts, standards, practical deployment, performance, security.
Cover cellular in detail: concepts, standards, analog, digital and 3G; understand CDMA, TDMA/GSM.
Survey other technologies: LMDS, Bluetooth, satellite, …
Explore the Wireless Web.
What You Will Learn
All about radio: analog and digital, frequencies, bands.
Wireless LAN concepts, standards, equipment.
Data formats: Ethernet frames and IP packets.
How to deploy Wi-LAN "hotspots" with Access Points.
How to allocate channels when using multiple APs.
DHCP, private IP addresses and IP address translation.
How to set up a wireless LAN in Windows XP.
What performance to expect: obstacles, loading.
Wireless LAN security: SSIDs, encryption.
Overview of LMDS, SMDS, Bluetooth and more.
Overview of satellites and two-way internet access.
All about cellular. Concepts, terminology, buzzwords.
Analog vs. digital cellular. GSM, TDMA and GPRS.
CDMA and how "spread spectrum" works.
3G technologies: cdma2000, 1X, EV and UMTS .
Sort out 3G hype from 3G reality.
Understand i-mode, SMS, wireless email, Blackberry.
The Wireless Web, WAP and XML.
Understanding Wireless is a two-day intensive course designed for those needing to get up to speed, fill in the gaps and put in place a solid understanding of today's wireless technologies… and anyone wanting to improve their career- and productivity-enhancing knowledge base.
Here's what you will learn:
Radio fundamentals: analog vs. digital, spectrum and bands, interference,
All about Wireless LANs:
  Wi-LAN concepts, standards, equipment, deployment, configuration, performance and security,
Other wireless technologies, including LMDS, Bluetooth and satellite internet access,
All about mobile communications:
  Mobility, handoffs, registration, analog cellular, digital PCS,
CDMA: how it works, why it's called spread spectrum, how it compares to TDMA/GSM,
3G, competing technologies: cdma2000 1X and UMTS/W-CDMA,
The Wireless Web, data over 3G, applications: i-mode, SMS, wireless email, WAP, XML and more.
This training - and our superb instructors - consistently receive rave reviews on evaluations.  Many attendees tell us that this is knowledge that they've been needing for years.
"Very beneficial. I am able to understand WLAN and cellular technologies now! The seminar was very smooth."
- Xenia Kossenko, Motorola
"Enabled me to gain a better understanding of wireless technology and of all the acronyms I constantly hear flying around."
- Kristin Palenscar, Nextel
Course 110 IP Telecommunications:
VoIP and the IP-PSTN

IP Telecommunications is the ideal way to build a strong, cohesive understanding of IP and the next generation of telecom: the IP telecommunications network.

Personnel working for carriers and vendors take this course to catch up with the massive technology changes their companies are already making. Users and managers of telecom and networking services take this course to cut through the clutter, upgrade their knowledge and gain a clear understanding of the new paradigm: the all-IP network.

Building on fundamentals from our core training (Course 101), IP Telecommunications and Networking will take your knowledge of telecom, datacom and networking to the next level, critical for success if you plan to be involved in telecommunications going forward.

The IP telecommunications network – happening as you read this – will bring many exciting opportunities for new products and services, synergy and cost savings. This is a once-in-a-lifetime chance: the ground floor of a whole new era of communications – and the knowledge you will gain in this course will put you head and shoulders above the competition.

This course is about all aspects of the IP telecommunications network, including fiber optic s , VDSL, Gigabit Ethernet, IP addressing and routing, Quality of Service and IP security , network architecture and services… and applications including Voice over IP and IPTV.

Course Objectives

IP Telecommunications and Networking is the ideal way to build a strong, cohesive understanding of IP and the next generation of telecom and networking: the all-IP network.
By taking this course, you will be able to confidently discuss IP-based telecom and WAN technologies and services, make meaningful comparisons and informed decisions. You’ll master the buzzwords and jargon and understand how everything works together, making you more effective and more valuable.
You’ll have the solid foundation to deal with IP voice and data applications with confidence – a significant advantage over those who know some buzzwords but lack any depth. This is career- and productivity-enhancing training … an investment that will be repaid many times over.

What You Will Learn
Course Content (High-Level Summary)
PART 1: IP TELECOMMUNICATIONS
The IP-PSTN
• Convergence benefits
• Strategic and business implications
2. Network Architecture
• Optical Ethernet and MANs
3. IP Network Services
• Facilities-based carriers vs. resellers
• Broadband IP dial tone
• SLAs and QoS; IP VPNs
• Application Service Providers
PART 2: IP NETWORK TECHNOLOGIES
4. Framework: Protocol Stacks
• Layer 2 frames and Layer 3 packets
5. Layer 1: Infrastructure
• Fiber, wavelengths and DWDM
• DSL, VDSL and Cable
6. Layer 2: LANs and VLANs
• Ethernet and 802 MAC addresses and frames
• L2 switches, broadcast domains and VLANs
7. IP Addressing: IPv4
• Address classes; public vs. private and NAT
• Static vs. dynamic, DHCP, DNS and ARP
8. IPv6: Next-generation IP
9. IP Routing
• Subnets, prefix, mask and CIDR
• OSPF, RIP and BGP
• MPLS and virtual circuits
10. QoS in the IP World
• Diff-Serv, traffic profiles and policing
• MPLS vs. Diff-Serv; 802.1P
11. IP Security
• Stateful firewalls, packet filters, proxies
• Encryption, IPsec and VPNs
• Malicious software; VoIP security
PART 3: APPLICATIONS
12. Voice over IP
• VoIP components, buzzwords and jargon
• Key VoIP standards and protocols
• Deploying VoIP: mainstream solutions
13. More Applications
• Integrated Messaging
• IPTV and the triple-play architecture
Personnel working for carriers and vendors take this course to catch up with the massive technology changes their companies are already making. Users and managers of telecom and networking services take this course to cut through the clutter, upgrade their knowledge and gain a clear understanding of the new paradigm: the all-IP network.
Here's what you will learn:
IP telecom network buzzwords and jargon,
Understand IP addressing and IP protocols,
Understand IP-based services like VPNs,
Fill in gaps in areas like fiber, gigabit Ethernet, MAC frames, VLANs, and IP routing,
Understand equipment like L2/L3 switches, routers, softswitches and gateways,
Get up to speed on new technologies like MPLS, Diff-Serv and IPv6,
Understand Voice over IP (VoIP) components, standards, protocols and equipment, plus IPTV,
Learn key principles of IP network and information security,
Understand QoS in the IP world, and gain a good understanding of how all of this works together

IP Telecommunications is organized in three parts:
• Part 1 is the “big picture”: reasons for the IP telecommunications network, issues, network services and network architecture.
• Part 2 is the main part: IP telecommunications network technologies, beginning with the OSI model, then fiber optics, DSL and cable, LANs and MAC frames, and a thorough treatment of Layer 3, including IP addressing, IPv6, routing, QoS and IP security.
• Part 3 is applications: a familiarization with VoIP, IPTV and more.

By taking this course, you will be able to confidently discuss IP-based telecommunications technologies and services, make meaningful comparisons and informed decisions. You'll master the buzzwords and jargon and understand how everything works together, making you more effective and more valuable.

You'll have the solid foundation necessary to deal with IP voice and data applications with confidence – a significant advantage over those who know some buzzwords but lack any depth.

This is career- and productivity-enhancing training… an investment that will be repaid many times over.

Course 130  Voice over IP (VoIP)
A comprehensive 2-day course covering VoIP jargon, buzzwords, concepts and components, technologies and architectures, why an organization would implement VoIP – and how to go about doing it.

Teracom's Understanding Voice over IP is geared for non-technical professionals needing to understand VoIP: jargon, buzzwords, concepts and components, technologies and architecture choices, why an organization would implement VoIP – and how to go about doing it.

This 2-day course is ideal for managers, and anyone involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services.
Taking this course, you will build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. You 'll learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.
You'll gain a totally unbiased, structured understanding of Voice over IP and Internet Telephony -
an investment in your knowledge skills that will be repaid many times over during your career.
Course Objectives
Build the solid foundation necessary to intelligently discuss, compare, evaluate and understand VoIP technologies, products and implementation choices. Learn concrete ways VoIP saves money and improves service, and how to apply it in your organization.
What You Will Learn
Course Content (High-Level Summary)
Part 1: Establishing a Knowledge Base
• VoIP Components, Standards, Jargon, Buzzwords
• Architectures and Implementation Choices
• SIP and Call Flow in the IP World
Part 2: Why VoIP? Benefits and Applications
• Productivity-Enhancing Communication Services
• Saving Money Through Convergence
Part 3: Nuts and Bolts
• Understanding Packetized Voice
• VoIP Network Protocols
• Carrier VoIP Networks, Services and Interconnect
Part 4: The Practical
• Readiness Assessment
• Case Studies: VoIP In-Building
• Case Studies: VoIP Long-Distance
• VoIP Vendor Profiles
• VoIP Project Management Template
This course is ideal for managers, and professionals involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services. Here's what you'll get: 
A clear, structured understanding of VoIP systems, components, standards, jargon and buzzwords, from codecs to softswitches, SIP and IP call flow, MPLS, VPNs and everything inbetween,
The pros and cons of all of the mainstream choices for implementing VoIP contrasted and compared,
Solid reasons why VoIP is a good idea, the ways it can save money and improve service
•Details of more than 15 concrete ways VoIP can save money
•12 examples of applications that improve service and enhance productivity ,
Numerous case studies illustrating appropriate VoIP solutions for small, medium, large organizations,
The rundown on VoIP services from carriers, plus seven areas that must be addressed when selecting a VoIP carrier,
How to perform a readiness assessment, covering more than eight major potential problem areas and solutions, with a detailed Readiness Assessment Checklist that you can put to immediate use,
A survey of major vendors and product/service categories in the marketplace,
A comprehensive template for managing a VoIP project: how to do it the “right” way, from analyzing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more.
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
You'll gain key concept-level knowledge, and a totally unbiased view of VoIP technologies, trends and mainstream solutions that you can't get on the job, from magazines or vendors.
A must for anyone involved in a VoIP project, or wanting to upgrade their marketable knowledge skills.
Course 150   Call Center Technology
A Guide to Building the Modern Multimedia Contact Center
Teracom's IP Call Center Technology is an intensive course on IP and multimedia in contact centers,
extremely valuable for anyone involved with contact center planning, management, products or services.
We've done the research for you! Impossible to find in one place anywhere else, this incredibly comprehensive and up-to-date course will save you hundreds of hours trying to research these topics
yourself. Numerous detailed checklists and templates will ensure you're not missing any critical items
… or alternatives vendors might “forget” to mention. 
An unbiased, complete picture from an expert in the field. You’ll learn the details of 20 advantages of
using IP technology, 50 real opportunities for cost savings and the offerings of 15 vendors. We'll review
numerous solutions for small, medium, large, and widely-dispersed businesses including both purchased
and hosted options. On the technology side, you’ll get up to speed on universal queues, multimedia skillsbased
routing, distributed IVRs, cross-channel transaction tracking, IP-call monitoring and more.
Essential tips, checklists and templates you can put to immediate use. The 370-page student manual
lists 150 questions that need to be asked of vendors, a 40-point checklist of advantages of a hosted solution,
a vendor directory and detailed glossary. As a special bonus, you’ll also receive guidance on the
procurement process and a detailed template for generating a Request For Proposal you can put to
immediate use.
Course Objectives
Get you up to speed on IP in the call center with a
complete, unbiased picture and a thorough
understanding of the technologies, benefits, issues,
options for solutions, migration and integration
strategies, vendors and practical templates and
checklists you can put to immediate use.
What You Will Learn

Course Content (High-Level Summary)
Part 1: Establishing A Base
• IP and Multimedia in the Contact Center
• VoIP and IP Telephony Overview
• Classic Call Center Technology
Part 2: What, How And Why
• IP Contact Centers: Components and Operation
• Premise-Based Solutions
• Hosted Solutions and Architecture Choices
• Provable Benefits, Cost Savings and Advantages
Part 3: Getting Ready To Build
• Infrastructure Upgrade Requirements
• Formulating an RFP – and Dealing with Vendors
• Vendor Reviews
• Business Case Examples
Appendix
• RFP Template, Vendor Directory, Glossary
Teracom's IP Call Center Technology is an intensive course on IP and multimedia in contact centers,
extremely valuable for anyone involved with contact center planning, management, products or services.
In two intensive days, we'll cover:
What a multimedia IP contact center is
New features and services that can be supported
The components that are used
Why you want to do it
How to apply it in your organization
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Telecommunications training resources

Teracom Training Institute
Telecommunications training, VoIP training, telecom training, seminars, courses, DVD video, elearning and free tutorials

Telecommunications tutorials

Telecommunications Certification Organization
get certified in telecommunications, voip, wireless technology

Telecom 101
telecommunications reference book and textbook

Telecommunications in Canada
history and overview of Canadian telecommunications

The Telecom Training Channel:
online downloadable elearning telecom, datacom, networking, wireless and VoIP videos and tutorials

Telecom training, VoIP training, wireless training seminars and courses

VoIP training course

Telecom Training
Telecom, Datacom and Networking for Non-Engineers course

VoIP training DVD video and telecom training video courses

 
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